1. Introduction

1.1 This is the Cookie Policy (the "Policy") for https://investors.kensingtonmortgages.co.uk/ (the "Site"). The Site is operated by Kensington Mortgage Company Limited (“we”, “us” and “our”). For the purposes of the General Data Protection Regulation 2016, the Data Protection Act 2018 and Privacy and Electronic Communications (EC Directive) Regulations 2003 (together “the Data Protection Legislation”), we are the controller of the information collected through this Site.

1.2 Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our Site.

1.3 We reserve the right to change this Policy from time to time by changing it on the Site. This Policy was last updated on the 21st November 2019.

2. What is a Cookie?

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

3. What Type of Cookie Do We Use?

We use the following cookies:

• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

• Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

4. Information about Cookies Including Third Party Cookies

4.1 When do we collect cookies?

We collect these cookies when users access our website from any device (mobile, tablet or PC), and we collect information about the device or browser you use to access the Site (including device type, operating system, screen resolution etc.), the way you interact with this Site, and the IP address your device connects from. 

If cookies are not enabled we cannot assure you that the website and your experience of it are as we intended it to be.

In relation to intermediaries only, we use email analytics and reporting tools to see how many of our emails are opened and which links receive the most clicks. Knowing which articles and topics our recipients like and which they don’t helps us improve our content and make our emails more relevant. If you wish to unsubscribe from our emails, please click on the link located in the footer of any email you receive from us. If you would prefer to restrict tracking within emails, you can set this up within your browser or email settings.

4.2 Cookies that we use: 

4.3 Most web browsers automatically accept cookies, but if you prefer, you can change your browser settings to prevent this, and your help screen or manual will tell you how to do this. You can learn more about cookies by visiting http://www.allaboutcookies.org/ which includes useful information on cookies and how to block cookies using different types of browsers. However, you may not be able to take full advantage of the Site if you choose to block or restrict cookies.

4.4 Third Party Cookies 

Our website may contain links to other websites of interest. However, once you follow a link, we are not responsible for the data protection and cookie policies of the other sites even if you access the links from our website. We recommend that you read the policies of those websites.

4.5 How to Withdraw your Consent to Cookies / Removing Cookies

If you want to find out more about cookies and how to manage and delete cookies from your computer you may wish to visit www.allaboutcookies.org/. You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

5. Information sharing

We may share your information with Google Analytics, agencies acting on our behalf and search engine providers that assist us in the improvement and optimisation of our Site. Where we do so, we ensure that those providers handle any such data to strict contractual controls solely for the purposes given in this Policy.

6. Useful Information 

• A number of websites provide detailed information on cookies, including AboutCookies.org and AllAboutCookies.org.
• The European Interactive Digital Advertising Alliance website Your Online Choices allows you to install opt-out cookies across different advertising networks.
• Google has developed a browser add-on to allow users to opt-out of Google Analytics across all websites which use it. This is also available in the Chrome web store.
• Some browsers include a feature known as ‘Do Not Track’ or DNT. This allows you to indicate a preference that websites should not track you. However, whilst DNT is available in many browsers, websites are not required to recognise its request, so it may not always work. You can get help on how to use DNT in Microsoft Edge, Internet Explorer, Firefox, Chrome, Safari and Opera.
• Internet Explorer has a feature called Tracking Protection Lists which allows you to import a list of websites you want to block.
• For more information on how private browsing works as well as its limitations, visit the support pages for your browser: Microsoft Edge, Internet Explorer, Firefox, Chrome, Safari (mobile and desktop) and Opera.
• For more information on how and why data is processed about you, the reasons for doing so, and your rights relating to data protection please see the Fair Processing Notice, which is available on the Kensington Mortgage Company website.

7. Queries and Complaints

If you have any questions about this Policy or wish to complain, please contact:

The Data Protection Officer
Kensington Mortgage Company Limited
Ascot House
Maidenhead Office Park
Maidenhead
SL6 3QQ

DPO@kensingtonmortgages.co.uk 

You have a right to complain to the Information Commissioner’s Office www.ico.org.uk whose contact details are:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF

Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number